Privacy Policy

ServaxNet, LLC (“ServaxNet,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use and safeguard it, and the choices you have. It applies to servaxnet.com and the hosting, colocation, and managed services we provide.

Information We Collect

Information you provide to us

• Contact & account details — name, business name, email address, phone number, and similar details you submit through our forms, quote requests, or when you open an account.
• Billing information — billing contact, address, and payment details processed through our payment providers. We do not store full payment-card numbers on our website.
• Support & correspondence — information you provide when you contact us for sales, support, or service requests.

Information we collect automatically

• Usage & device data — IP address, browser type, operating system, referring pages, pages viewed, and the dates and times of your visits.
• Cookies & similar technologies — used for site functionality, analytics, and marketing. See our Cookies Policy for details and controls.

We use self-hosted analytics and marketing-automation tools to understand how visitors use our site. These tools may process your IP address and on-site activity.

How We Use Your Information

• To provide, operate, maintain, and secure our hosting, colocation, and managed services;
• To process orders, billing, and account administration;
• To respond to your inquiries and provide customer and technical support;
• To send service and account notices, and where you have consented marketing communications;
• To measure and improve our website, services, and marketing;
• To detect, prevent, and address fraud, abuse, and security incidents; and
• To comply with our legal obligations and enforce our agreements.

Cookies, Analytics & Advertising

We and selected partners use cookies and similar technologies to operate the site, analyze traffic, and measure marketing. 

You can control cookies through your browser settings and the options described in our Cookies Policy.

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers & subprocessors — including our payment processors, analytics and marketing platforms, and customer-relationship tools, each acting on our behalf and under appropriate confidentiality obligations; 
• Legal & safety — when required by law, regulation, or legal process, or to protect the rights, property, or safety of ServaxNet, our customers, or others;
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

Mobile / SMS Information

We do not share, sell or rent mobile phone numbers or SMS/text-messaging opt-in or consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile information collected for our text-messaging program is used solely to deliver the messages you have requested and to support our services, as described in our SMS / Text Messaging Policy. No mobile opt-in data is shared with the analytics, advertising, or marketing platforms referenced elsewhere in this policy.

 

Data Retention

We retain personal information for as long as your account is active, as needed to provide our services, and as required to meet our legal, tax, accounting, and contractual obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. Our facilities feature redundant power and cooling, 24/7 monitoring, and controlled, multi-factor physical access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Privacy Rights & Choices

Depending on where you live, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to opt out of marketing.

• Marketing opt-out — unsubscribe from marketing email at any time using the link in those messages, or by contacting us.
• Cookies — manage cookies through your browser and our Cookies Policy.
• California residents (CCPA/CPRA) — you may request access to or deletion of your personal information and may opt out of any “sale” or “sharing” of personal information. We do not sell personal information, and you will not be discriminated against for exercising your rights.
• EEA / UK residents (GDPR) — where applicable, you have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

International Visitors

ServaxNet is based in the United States, and our services and infrastructure are operated in the U.S. If you access our website or services from outside the United States, you understand that your information will be processed in the United States, which may have data-protection laws different from those in your country.

Third-Party Links

Our website may link to third-party sites and services we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy practices before providing any information.

Children’s Privacy

Our website and services are intended for businesses and for individuals aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.